Customer Success Team Lead

Summary

Join ROI Hunter, a SAAS Martech company, as a Customer Success Team Leader! Lead a team of 4 Customer Success Managers, focusing on client retention and value demonstration for major European e-commerce clients. Based in Czechia or remotely in the UK, you'll manage client portfolios, conduct Quarterly Business Reviews, and drive team growth. This role requires proven experience in Customer Success or Account Management within Performance Marketing, strong team leadership skills, and business acumen. The company offers a fast-paced, supportive environment with excellent benefits, including a performance bonus, generous paid time off, work-from-home allowance, and professional development opportunities.

Requirements

• Have a proven track of experience as a Customer Success or Account Manager (direct responsibility for a B2B client portfolio) within the Performance Marketing environment, ideally from a MarTech/AdTech or a relatable SAAS company
• Possess at least some knowledge about Google and Meta Ads
• Possess business acumen and data analytics skills
• Demonstrate a well-demonstrated skillset in team management
• Be an empathetic and goal-oriented leader
• Have a professional level of English
• Be based in the UK or Czechia
• Be open to occasional travels to meet our clients personally for regular business reviews

Responsibilities

• Make sure our clients are seeing the value by highlighting our contributions and our positive impact on their business while preventing churn
• Lead a team of 4 Customer Success Managers that covers onboarding, auditing, strategic consulting and supporting to optimise campaigns of clients across Europe portfolio
• Manage a portfolio of clients, identifying and helping to resolve their challenges and providing support to the rest of the team
• Support the team to conduct impactful Quarterly Business Reviews for the clients, by providing feedback, training and making sure the client is able to see the value
• Drive opportunities for team growth & development in addition to overseeing other related activities expected in your leadership role

Preferred Qualifications

Have knowledge of other languages

Benefits

• Quarterly performance bonus (or commission)
• 25 days of holiday
• 3 paid sick days per year
• Work from home allowance
• Meal allowance (previously meal vouchers)
• Multisport card (Brno, Prague)
• Free massage or physiotherapy appointment once per month (Brno, Prague)
• Education budget for your development
• Company and team events (online & offline)