Customer Success Lead

Summary

Join Burq, a fast-growing company backed by leading venture capitalists, as their Customer Success Lead. This hands-on role focuses on ensuring customer success, from onboarding to ongoing relationship management, across both SMB and enterprise accounts. You will manage customer success, drive engagement and retention, and build robust processes. The ideal candidate has 5+ years of experience in customer success or account management within B2B SaaS companies, strong analytical skills, and excellent communication skills. This position offers a competitive salary, remote work options, and comprehensive benefits. The role requires managing multiple priorities in a fast-paced environment and collaborating with sales and internal teams.

Requirements

• 5+ years of experience in a customer success or account management role, ideally within B2B SaaS companies
• Strong experience working with SMB and enterprise accounts
• Experience in API integrations, customer onboarding, and utilizing platforms like HubSpot for customer management
• Strong analytical skills with the ability to interpret data and drive decision-making
• Has worked a Product Manager role previously
• Excellent communication skills and the ability to engage and build relationships with both customers and internal teams
• Deep understanding of retention metrics and how to use data to drive customer success
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities

Responsibilities

• Lead the onboarding process for new customers, including API integrations, dashboard setup, and ensuring the right delivery companies are activated based on their specific needs
• Collaborate with sales teams to duplicate deals in HubSpot and ensure proper transitions from sales to customer success
• Utilize data to identify at-risk customers and implement corrective actions
• Build and implement processes that ensure the effective delivery of customer success and a seamless onboarding experience

Preferred Qualifications

Preferably worked for a tech start up previously

Benefits

• Competitive salary
• Option to work fully remotely or in-person
• Medical, dental and vision insurance
• Reimbursement for educational courses
• Generous Time Off