Customer Success Team Leader

Summary

Join Doktortakvimi.com, a leading healthcare platform in Turkey, as a Customer Success Manager! Reporting to the Customer Success Manager, you will lead and mentor a team of Customer Success Specialists. You will be responsible for launching and maintaining top-tier customer services, developing new methodologies to maximize customer satisfaction, and analyzing team performance. This role requires at least 5 years of experience in Customer Success, proven team leadership skills, and proficiency in using tools like Zendesk, Salesforce, and Typeform. Doktortakvimi offers a unique and flexible work environment with benefits including private health insurance, remote work options, stock options, and performance bonuses.

Requirements

• Have at least 5 years of experience in Customer Success
• Know what Zendesk, Salesforce.com and Typeform.com mean
• Have experience in leading teams
• Speak English like a pro
• Focus on results, not tasks
• Be patient and understand the needs of others
• Like numbers as much as you like people

Responsibilities

• Manage a Customer Success Specialists team
• Launch and maintain first-rate services for our customers with the International CSl team
• Develop and implement new methodologies to ensure maximum Customer Satisfaction
• Analyze team performance and provide coaching
• Provide top care for our existing customers
• Achieve/exceed target KPIS: renewal%, upsell%, engagement, churn, and CSAT
• Identify and forecast risks and growth opportunities within the portfolio
• Work closely with Sales, Financial, People, Revenue, Marketing and other Support teams to ensure an exceptional customer experience and resolve any customer issues locally and globally
• Reduce churn as the business evolves subject to the needs of the moment and of each product, improve customer adoption, ensure upsells, build lasting relationships and convert customers into engaged products

Preferred Qualifications

Love building things from scratch

Benefits

• Private health insurance
• Unlimited access to the Ifeel emotional well-being tool
• Free birthday leave to spend a day with your loved ones!
• Work remotely
• Stock option plan after 6 months of working with us
• Every year 3 days of motivation leave
• Performance bonusu