Customer Supply Chain Analyst

Summary

Join Vital Farms as a Customer Supply Chain Analyst and ensure accurate and timely order processing. You will build strong relationships with customers, collaborate on planning and forecasting, provide strategic insights, and drive supply chain efficiency. This role requires strong communication, analytical skills, and cross-functional collaboration. You will utilize data to identify opportunities for improvement and implement best-in-class processes. The ideal candidate has a Bachelor's degree, 4+ years of experience in consumer goods or supply chain, and proficiency in data visualization tools. Vital Farms offers a remote work environment, competitive pay and benefits, and professional development opportunities.

Requirements

• Bachelor’s Degree in Business, Supply Chain, Operations or related field preferred
• 4+ years of Consumer Goods or Supply Chain experience or relevant advanced education combination
• Direct experience with collaborative order management or vendor managed inventory desired
• Strong analytical capabilities with the skillset to generate insight from data and expect the unexpected
• Ability to travel 10-15% for team meetings, company meetings, and onboarding trips
• Proficiency in utilizing data from a visualization tools such as Microsoft Power BI
• Exceptional communication skills with a demonstrated ability to build lasting relationships and consistently deliver outstanding customer service
• Demonstrates a high sense of urgency and the ability to prioritize in a fast-paced, dynamic environment
• Team-oriented with a collaborative spirit—believes in the power of "we" over "me" and values collective success
• You’re no hero – You know the power of teamwork and celebrate the work of others before your own
• You give a sh*t – You believe in acting like an owner and making Vital Farms a place to be proud of
• You raise the standards – You know growth can be hard, but you strive to improve yourself and others each day
• You can walk in someone else’s boots – You seek to understand other’s viewpoints and think that you get to better answers by sitting on the same side of the table
• You do n’t w al k on eggshells – You’re not af raid to leave the bullsh *t behind and have honest conversations

Responsibilities

• Responsible for day-to-day order management, including accurate order entry and resolution of exceptions to ensure timely processing through the Order-to-Delivery cycle
• Build and maintain strong relationships with top customers’ supply chain and buying teams to develop win/win solutions to enhance the overall partnership and deliver exceptional service
• Supports key customer buying teams with collaborative planning, forecasting and replenishment recommendations to ensure optimal order submission and minimize lost sales and spoils
• Provide strategic insights and contribute to the development and implementation of best-in-class order management and supply chain processes that drive efficiency and continuous improvement
• Utilize strong analytical and problem-solving skills to identify opportunities through key metrics and customer Supply Chain scorecards, develop data-driven recommendations, and execute improvement initiatives
• Works cross functionally to monitor performance of third-party transportation and warehouse service providers to ensure meeting the expectations of Vital Farms and customers
• Support customer, supply chain, and other Company projects with confidence, agility, and a proactive mindset toward change
• Serve as the subject matter expert for customer specific supply chain requirements, with responsibility for driving internal alignment to minimize fees and fines. Leverage customer data to track trends and implement corrective actions as needed

Benefits

• Competitive pay and benefits (Medical, Dental, Vision, and Paid Parental Leave, just to name a few)
• Generous retirement contributions: 401(k) + 3% Contribution from Day 1
• Free eggs and butter (yes, really!) , along with friends and family discounts
• Fun team SWAG that will make you the talk of the town
• Professional development opportunities and an amazing team dedicated to your growth