Customer Support Advocate

Summary

The job is for a Customer Support Advocate at Owner.com, a platform that helps restaurants succeed online. The role involves providing support to Spanish-speaking customers in a fast-paced, KPI-focused environment. The position requires evening and weekend availability and is 100% remote within Mexico or Colombia.

Requirements

• Customer-facing support experience, preferably at a software company
• Fluent Spanish and English speaker with excellent spoken and written communication skills in both languages
• Experience working in a fast-paced environment
• Experience with a telephony system such as Talkdesk or RingDNA

Responsibilities

Respond quickly and accurately to a high volume of inbound phone calls, chats, and emails from customers and their guests

Preferred Qualifications

Past experience with restaurants is a huge plus!

Benefits

• The estimated yearly compensation for this role is between the local equivalent to $20,000 - $30,000 USD
• Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO - plus extra fun perks!