Customer Support Advocate

Summary

Join Taskrabbit as a Customer Service Advocate and deliver exceptional experiences to clients, Taskers, and partners. Prioritize customer satisfaction with a personalized and caring approach, while leveraging data-driven insights to improve service. You will be a trusted resource, proactively resolving issues and ensuring optimal customer satisfaction. This remote-first position requires a minimum of one year of customer service experience, exceptional problem-solving skills, and fluency in English and Spanish. Taskrabbit offers competitive compensation, including a base pay, bonus, and benefits, along with a supportive and diverse work environment. The role is full-time and based in Poland, with shifts offered in Central European Time.

Requirements

• Minimum of 1 year of experience in a customer service role
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions
• Empathetic communication skills, with the ability to connect with customers on a personal level
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels
• Detail-oriented mindset with a commitment to delivering top-notch service
• Fluency in English and Spanish is required
• Available full-time (40 hours / week)
• Eligible to work in Poland, we will not support relocation for this position

Responsibilities

• Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction
• Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision
• Understand customer needs and preferences through direct interactions and feedback
• Use feedback to make informed decisions aimed at improving customer satisfaction
• Spot trends in customer inquiries and behaviour to better anticipate their needs
• Regularly assess and adapt your approach to ensure a positive customer experience
• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions

Benefits

• Remote-First Company
• Employer-paid health insurance
• 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support