Customer Support Advocate

Summary

Join Taskrabbit as a Customer Service Advocate and deliver exceptional experiences to clients, Taskers, and partners. You will prioritize customer satisfaction, using data-driven insights to improve service and anticipate needs. This role requires strong problem-solving skills, empathetic communication, and a solutions-focused mindset. Taskrabbit is a remote-first company offering competitive compensation, including base hourly pay, bonuses, and benefits. The company values diversity and inclusion, fostering a supportive and collaborative work environment. The position requires a minimum of one year of customer service experience and fluency in English. Apply now to become part of a dynamic team that transforms lives one task at a time.

Requirements

• Minimum of 1 year of experience in a customer service role
• Exceptional problem-solving skills, with the ability to navigate and resolve complex issues
• Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions
• Empathetic communication skills, with the ability to connect with customers on a personal level
• Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels
• Detail-oriented mindset with a commitment to delivering top-notch service
• Fluency in English is required

Responsibilities

• Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction
• Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment
• Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision
• Understand customer needs and preferences through direct interactions and feedback
• Use feedback to make informed decisions aimed at improving customer satisfaction
• Spot trends in customer inquiries and behavior to better anticipate their needs
• Regularly assess and adapt your approach to ensure a positive customer experience
• Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns
• Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions
• Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions

Preferred Qualifications

Proficiency in French or Spanish is a welcome bonus

Benefits

• Taskrabbit is a Remote-First Company
• Employer-paid health insurance
• A 401k match with immediate vesting for our US based employees
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support