Customer Support Analyst

Summary

Join Yuno, a company building payment infrastructure for global market participation, as a Customer Support Analyst. You will be part of the Implementation & Technical Account Manager Team, focusing on implementing a robust real-time monitoring system, preventing critical incidents, providing data-driven insights, creating standardized processes, ensuring operational coverage, and providing Level 1 client support. This role requires basic knowledge of monitoring tools, proficiency in Jira, customer empathy, problem-solving skills, and fluency in English. Yuno offers competitive compensation, remote work options, a home office bonus, work equipment, stock options, a global health plan, flexible days off, and professional development courses.

Requirements

• Basic knowledge in monitoring tools
• Passionate about technology
• Proficiency in Jira
• Customer empathy and focus
• Problem-solving
• Fluent English

Responsibilities

• Implement a robust real-time monitoring system that ensures full visibility into critical workflows, anticipating incidents before they escalate
• Prevention of critical incidents before they impact clients
• Provide data-driven insights and propose improvements, positioning the NOC as a strategic team
• Create standardized processes that ensure operational excellence and enable scalability
• Ensure continuous operational coverage with well-defined shifts and seamless handovers
• Provide Level 1 support to clients, acting as the first line of defense to address issues, answer queries, and escalate critical incidents to internal teams when necessary

Benefits

• Competitive Compensation
• Remote work - You can work from everywhere!
• Home Office Bonus - We offer a one time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health Plan wherever you are
• Flexible Days off
• Language, Professional and Personal growth courses