Alarm.com is hiring a
Customer Support Associate, United States
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Customer Support Associate
🏢 Alarm.com
💵 ~$41k-$49k
📍United States
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Summary
The job description is for a Customer Support Associate role at Alarm.com. The role involves providing phone-based technical support for the company's products and services, collaborating with other team members, and participating in extensive training sessions. The position requires a strong customer service orientation, interest in technology, ability to work in multiple technical mediums simultaneously, demonstrated experience with logical thinking and problem solving, excellent written and verbal communication skills, and a self-starter attitude.
Requirements
- Strong customer service orientation and disposition
- Interest in technology (although prior related technology expertise is not required)
- Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
- Demonstrated experience with logical thinking and problem solving
- Strong technical aptitude and computer skills (e.g., web-based applications, mobile applications, Excel, Word)
- Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
- A self-starter who is able to operate independently, within a team environment
Responsibilities
- Provide exceptional phone-based customer support regarding Alarm.com products and services
- Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
- Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
- Collaborate with other team members to ensure on-going improvements in quality and service
Preferred Qualifications
- Bachelor’s Degree
- Phone-based support skills
Benefits
- Health insurance
- Retirement benefits
- Paid time off
- Remote work, flexible hours
- Life and disability insurance
- Bonuses and incentives
- Professional development opportunities
- Wellness programs
- Family and parental leave
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Please let Alarm.com know you found this job on JobsCollider. Thanks! 🙏