Customer Support Associate

Summary

The job description is for a Customer Support Associate role at Alarm.com. The role involves providing phone-based technical support for the company's products and services, collaborating with other team members, and participating in extensive training sessions. The position requires a strong customer service orientation, interest in technology, ability to work in multiple technical mediums simultaneously, demonstrated experience with logical thinking and problem solving, excellent written and verbal communication skills, and a self-starter attitude.

Requirements

• Strong customer service orientation and disposition
• Interest in technology (although prior related technology expertise is not required)
• Ability to work in multiple technical mediums simultaneously while remaining attentive to customer and their concern
• Demonstrated experience with logical thinking and problem solving
• Strong technical aptitude and computer skills (e.g., web-based applications, mobile applications, Excel, Word)
• Excellent written and verbal communication skills - fluency in Spanish, French, or Portuguese is a plus!
• A self-starter who is able to operate independently, within a team environment

Responsibilities

• Provide exceptional phone-based customer support regarding Alarm.com products and services
• Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
• Share knowledge within the team via documentation, on-going training, and participation in lab exercises and product testing
• Collaborate with other team members to ensure on-going improvements in quality and service

Preferred Qualifications

• Bachelor’s Degree
• Phone-based support skills

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave