Customer Support Associate

Summary

Join Anomaly Squared, a growing customer contact center offering a fun, laid-back environment and career advancement opportunities. As an At-Home Contact Center Specialist, you'll qualify callers for various programs and services through inbound and outbound calls, including appointment scheduling and lead qualification. This full-time or part-time position requires excellent communication skills and a home computer meeting specific technical specifications. Full-time employees receive benefits such as medical, dental, vision, and retirement options after a probationary period. Remote work and training are provided.

Requirements

• High School Diploma or GED
• Great Verbal and Written Communication Skills
• Working Knowledge of Windows Based Operating Systems including Google Chrome
• Ability to Demonstrate Product Knowledge once Nesting Period is Complete
• Ability to Adapt in a Fast-Changing Environment
• Own a computer at home (CANNOT be a Chromebook, Notebook, or MacBook) that meets these minimum workstation requirements. Processor: Intel Core i5 2.1GHz or better or AMD equivalent (Ryzen 5 or better), Operating System: Windows 10 (32-bit / 64-bit) or higher, RAM: 8GB or more
• Webcam
• High speed internet access with download speed of at least 100 and upload speed of at least 10
• Have a desk/workstation in a quiet workspace
• Attend a full 2-week MANDATORY virtual training Monday-Friday 9am-5pm EST (8am-4pm CST)

Responsibilities

• Qualify callers for programs, products, or services through outbound and inbound calls
• Schedule appointments
• Qualify insurance leads
• Recruit patients
• Set medical appointments

Benefits

• Remote work
• Remote training
• Medical, Dental, Vision, STD, LTD, Life and AD&D after 90-day probationary period if elected (Full-time employees only)
• 401(k) after 90-day probationary period if elected (Full-time employees only)
• PTO after 6 months of employment