Customer Support Associate

Summary

Join cargo.one as a proactive Customer Support Associate and deliver exceptional customer experiences by effectively resolving queries and issues. This role is crucial for the company's success, generating repeat business and new customers through positive word-of-mouth. This is an entrepreneurial opportunity to drive digitalization in air freight and logistics within a fast-growing Series B company. You can work remotely from almost anywhere in Southern or Eastern Europe. The company fosters a positive, dynamic, and feedback-heavy culture. Transform the way airlines sell cargo by joining our team!

Requirements

• Has a service mindset, is empathetic and knows how to listen
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy
• Has previous experience working in contact center environments
• Is willing to learn and open to accepting feedback, generously giving their own in return
• Is a team player and is comfortable building relationships with peers, customers and partners

Responsibilities

• Supporting our customers and partner airlines through email, live chat and phone
• Building relationships with our customers and partners
• Advocating for our customers and being their voice inside our organisation
• Working closely with the Product and Airline Partnerships teams to improve the user experience
• Contributing to the continuous development of our customer support function

Preferred Qualifications

• Experience with knowledge management
• Experience in data analytics and reporting, to help us look into our numbers and improve processes

Benefits

• Home office budget of €650 which can be used to purchase items such as a desk, chair, mouse, keyboard & monitor, etc. On top of that, choose between MacBook Air (M3 chip) or Dell XPS and have it delivered prior to your starting date
• Offsite fun & team trips since there’s nothing more important than culture and team spirit. We meet twice a year as a company and once as a team
• Unlimited co-working options through our partner desana all around the world
• 24 paid vacation days on top of the bank holidays (specific to the country you are in) and special leaves
• Permanent full-time employment through our partner Remote.com