Customer Support Associate

Summary

Join DiligenceVault, a company revolutionizing the due diligence process, as a Customer Support Associate! Based remotely in India, you will manage client communications, proactively address issues, and collaborate with product and engineering teams. This role requires 2-3 years of B2B client services experience in a technology company and strong communication skills. You will troubleshoot technical problems, contribute to the knowledge base, and act as the primary client contact. DiligenceVault offers excellent benefits, including comprehensive health insurance, paid time off, wellness reimbursements, and professional development opportunities.

Requirements

• 2-3 years of hands-on experience within Client Services at a B2B technology product company is a MUST (self-service software experience will also be considered)
• Strong client-interaction and communication skills – including the ability to react to client issues, assess and address them in a timely manner
• Willingness and desire to solve problems efficiently and effectively
• Process-oriented, including issue tracking and incident management
• Independent self-starter willing to propose game-changing ideas
• Ability to succeed in a remote team environment and a global team
• Bachelor’s degree or equivalent

Responsibilities

• Manage day-to-day communications with clients in globally
• Proactively anticipate client issues based on patterns and concerns
• Partner with Product & Engineering teams on opportunities to minimize client support requests and improve resolution times
• Troubleshoot and perform basic root cause analysis of technical issues and follow through to resolution
• Willingness to learn the DiligenceVault platform and product and be the subject matter expert on platform functionalities
• Help develop and maintain the Company’s knowledge base, internal FAQs, product updates, and lead webinar training sessions
• Be the client’s main point of contact and a team player as part of the Global Client Success team

Preferred Qualifications

Experience working with asset managers / institutional investors is a strong plus

Benefits

• All the latest tech you need to succeed
• Annual Client Success and Industry Training
• Generous Paid Time Off (Vacation, Sick & Public Holidays)
• Global Team offsite
• A dynamic, ambitious, and fun work environment
• Health/ Medical Insurance
• Wellness Reimbursement
• Rewards and Recognition Program
• Monthly Internet Allowances