Customer Support Associate

Summary

The job is for a full-time Customer Support role at Padlet's Singapore office. The ideal candidate should have strong communication skills, organizational abilities, and the ability to adapt quickly to new situations. The role involves solving customer inquiries, identifying product bugs, advocating for customers, collaborating with other teams, and maintaining high standards of customer interaction.

Requirements

• The ability to provide support fluently in English
• Genuine curiosity about people and business, while possessing the ability to inspire passion in others
• Experience in direct customer or client-facing roles
• Interest in implementing feedback and dedicated to the improvement of your skills and work
• Strong organizational, analytical, written and verbal communication skills
• Superb attention to detail
• The ability to quickly adapt to new situations and think on your feet
• Excellent time-management skills
• A desire to help people and improve the community experience

Responsibilities

• Effectively solve customer inquiries via phone, email
• Hold a high bar for Support when owning customer interactions
• Identify, document and follow up with engineers on product bugs and features
• Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
• Recognize errors and draft improvements to content in the external Support Center and internal documentation
• Collaborate with members of other teams to root out answers and be a resource to teammates

Preferred Qualifications

Experience in a Customer Support role

Benefits

• Full-time, salaried position with a starting salary of $4,000 SGD monthly
• Other benefits (not specified)