Customer Support Associate
Revalize
πRemote - Poland
Please let Revalize know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join Revalize's Global Customer Support team as a Customer Support Associate! This full-time, entry-level position focuses on providing excellent software support to clients. You will troubleshoot technical issues, communicate effectively with customers, and contribute to knowledgebase improvement. The ideal candidate possesses strong analytical and communication skills, fluency in German and English, and the ability to work remotely. Advancement opportunities within GCS are available based on performance and other factors. This role requires strong problem-solving skills and the ability to work independently in a fast-paced environment.
Requirements
- Both German and English language proficiency (spoken and written)
- Strong interpersonal and communication skills
- Strong aptitude and ability to maintain focus to analyze, research, and troubleshoot issues
- Approximately 1 year previous experience troubleshooting SaaS applications, software and hardware issues
- Regular and consistent access to a quiet work area to conduct business over the telephone and/or video calls
- Ability to be consistently productive while working remotely
- Access to a reliable high speed internet connection for working remotely (minimum 20Mbps download/2 Mbps upload)
- Ability to excel in a high-paced ever-changing environment
Responsibilities
- Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
- Provide support for incoming queries and issues related to the companyβs proprietary software solutions
- Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
- Adhere to established customer service and documentation standards
- Solve and respond to first-level support requests and escalate issues as required
- Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to Revalize proprietary software, processes, and procedures
Preferred Qualifications
- Experience in use of 3D CAD systems
- Working knowledge of Salesforce
- Understanding of networking topologies & protocols
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πUnited States
- πUnited States
- π°$20kπUnited States
- π°$20kπUnited States
- π°$20kπUnited States
- πRomania
- π°$20kπUnited States
- π°$20kπUnited States
- π°$20kπUnited States
- π°$20kπUnited States
Please let Revalize know you found this job on JobsCollider. Thanks! π