Short Story is hiring a
Customer Support Associate in Worldwide
![Logo of Short Story](https://cdn.jobscollider.com/logo/shortstory-5862.webp)
Customer Support Associate
🏢 Short Story
💵 ~$38k-$42k
📍Worldwide
📅 Posted on Jun 30, 2024
Summary
The job is for a full-time Customer Support Associate position at Short Story, a fast-growing startup that specializes in retail for petite women. The role involves managing client inquiries, completing administrative tasks, tracking data analytics, and facilitating user interviews to collect feedback.
Requirements
- 2+ years of experience in customer service
- Fluent English
- Perfect writing
- Familiarity with Slack, Zendesk, Google Sheets
- Attention to detail
- Able to translate client experience into recommendations
Responsibilities
- CX Operations: Responding to and managing client experience inquiries in our various channels
- Ad-Hoc Tasks: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
- Data Analytics: Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the ‘why’ of what happens
- User Interviews: Facilitate regular interviews with users to collect feedback and insights to better serve our audience
Preferred Qualifications
Previous experience working in ecommerce or a tech startup is a plus
Benefits
Job Type: Full-time
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