Remote Client Experience Associate

Summary

Join our team as a Customer Support Associate and be part of the Client Experience team, ensuring clients have a smooth and delightful experience. As a fast-growing startup, we're revolutionizing retail with a data-driven learning system that leverages customer feedback to create exceptional products.

Requirements

• 2+ years of experience in customer service
• Fluent English
• Perfect writing
• Familiarity with Slack, Zendesk, Google Sheets
• Attention to detail
• Previous experience working in ecommerce or a tech startup is a plus

Responsibilities

• Responding to and managing client experience inquiries in our various channels
• Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly
• Track performance on a daily, weekly, and monthly basis by assisting with the collection of data and explaining the “why” of what happens
• Facilitate regular interviews with users to collect feedback and insights to better serve our audience

Benefits

40 hours a week (may include some weekend and evening hours)