Customer Support Associate

Summary

Join Zigzag's client team as a Customer Support Associate! This remote role is perfect for a problem-solver with strong communication skills. You will primarily handle email inquiries, occasionally assisting with client onboarding via video calls. The position requires excellent written and verbal communication, attention to detail, and a willingness to learn technical aspects of the product. Experience in customer support is essential. This opportunity offers the chance to be part of a growing global team and gain international customer exposure.

Requirements

• Excellent written and verbal communication skills in English
• Comfortable speaking with clients on video calls
• Strong attention to detail and organizational skills
• Willingness to learn technical aspects of the product (training will be provided)
• Ability to work independently in a remote setup
• 2- 3 years of Customer Support or Customer Service experience

Responsibilities

• Respond to customer inquiries and issues via email in a professional and timely manner
• Coordinate with the US team to support client onboarding sessions over video calls
• Provide clear and concise product guidance to clients
• Collaborate with internal teams to ensure customer satisfaction
• Log and track support requests and feedback for continuous improvement

Benefits

• Remote: Fully work-from-home setup
• Shift: Night shift to align with US business hours
• Be part of an innovative and growing global team
• Gain exposure to an international customer base
• Enjoy a supportive work environment that encourages growth and development