Customer Support

Summary

Join ModSquad's remote team and provide customer support for a higher education client. You will respond to inquiries via phone, email, chat, and SMS. This is a part-time (15 hours/week) position with a 60-day commitment. Strong customer support experience and moderate technical knowledge are required. The position requires a dedicated computer meeting specific technical specifications (16GB RAM, 50+ MBPS internet, ethernet connection). Pay rates vary and will be discussed during the interview process. This opportunity is not available to residents of California, Colorado, New York, and Washington.

Requirements

• Have strong customer support experience
• Possess moderate technical knowledge and basic troubleshooting skills
• Be able to embody 'the spirit' of the College/University
• Pay attention to details and multitask between applications with ease
• Use a dedicated laptop or desktop computer with Windows 10 or above
• Have 16 GB RAM
• Have internet speed of 50+ MBPS
• Be connected to ethernet while working on this project
• Be willing to install ModSquad's security software and 2FA app on your mobile device
• Have access to a webcam or smartphone capable of taking pictures

Responsibilities

Respond to customer inquiries through phone calls, emails, chats, and SMS messages

Preferred Qualifications

• Have Zendesk experience
• Use dual monitors