Customer Support Specialist

Summary

Join Enumerate's team as a Customer Support Specialist! This full-time, hourly role, based in Clearwater, Florida or Knoxville, TN (with hybrid eligibility), offers a salary range of $40-50k. You'll provide prompt, high-quality support via phone and email, resolving customer inquiries and guiding them through product features. The ideal candidate is a customer service expert who enjoys learning and explaining complex systems. Enumerate offers a supportive team environment and a comprehensive benefits package.

Requirements

• 2 years experience in a contact center environment
• Excellent interpersonal and communication skills, both written and verbal, while also being proficient in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver, a mindset for troubleshooting
• Able to work in the US without sponsorship

Responsibilities

• Provide prompt, high-quality support
• Answering customer questions in a timely and accurate manner via phone or Zendesk ticketing system
• Giving solutions advice and guiding customers through the features and functions of a product
• Uses excellent communication skills to deal with difficult situations and finds effective solutions to customer inquiries
• Keeping a good working relationship with customers
• Working in collaboration with other staff members to ensure that all company rules and regulations are consistently followed
• Assessing customers and communicating their feedback on the products with peers and leadership
• Ensuring appropriate customer follow-up to ensure that their technical problems are resolved
• Other duties as assigned

Preferred Qualifications

• Proficiency in Microsoft Office and ZenDesk
• Experience with accounting and/or property management terminology

Benefits

• Competitive salaries
• Medical (including a $0 option for employees)
• Dental
• Vision
• Life and disability coverage
• Paid vacation
• Paid holidays
• Tuition reimbursement
• $1,000 employee referral program
• A 401(k) plan
• Pet-friendly offices
• Paid food trucks
• Company outings