Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Respond to and resolve customer inquiries via email, phone, or chat. Build positive customer relationships and collaborate with stakeholders. Meet team KPIs and stay updated on cutting-edge technology. Securely handle sensitive customer information and apply best customer happiness practices. This role requires German and English (C1 level), 1-3 years of customer support experience, and strong analytical and research skills.

Requirements

• German and English skills, both C1/advanced level
• 1–3 years of experience in customer support
• Analytical and research skills
• Demonstrated ability to understand and empathize with customers’ needs and concerns
• Positive, responsible and proactive attitude
• Comfortable working in a fast-paced, ever-changing environment
• Strong ability to quickly learn and work with multiple software tools and platforms
• Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
• Build positive and long-lasting relationships with customers
• Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in travel industry
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development