Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual, fully remote work environment. Provide exceptional customer support via chats and emails, building positive relationships with customers while meeting team KPIs and staying current with technology. You will securely handle sensitive customer information, applying best customer happiness practices and maintaining product knowledge. Communication with developers and other departments is also required. This role offers a flexible schedule, good bonuses, paid training, and a focus on work-life balance.

Requirements

• Native Dutch and English B2 communication skills
• At least 6 months of experience in a customer support role
• Personal or professional experience in trading/investments/blockchain is a must
• Experience providing support via live chats
• Experience with CRM systems
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via chats and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience in technical support

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance