Customer Support Consultant

Summary

Join our team as a Customer Support Consultant and thrive in a multicultural and multilingual remote environment. Provide exceptional customer support via calls, chats, and emails, building positive relationships with customers while meeting team KPIs and staying updated with cutting-edge technology. You will securely handle sensitive customer information, apply best customer happiness practices, and maintain knowledge of client products and services. This role requires excellent English skills (C1), customer support experience in a startup, a logistics background, and strong analytical and problem-solving skills. We offer a fixed schedule, fully remote work, compensation in USD, bonuses, paid training, and a focus on work-life balance and employee growth.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support role in a start-up environment is a must
• Background in the field of logistics
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 11 AM–8 PM, Argentina time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development