Customer Support Consultant

Summary

Join our Customer Support Consultant team and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Provide exceptional customer support via calls, chats, and emails, building positive customer relationships and meeting team KPIs. Stay current with cutting-edge technology while securely handling sensitive customer information. Apply best customer happiness practices and maintain product knowledge. Collaborate with developers and other departments across various IT companies.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer service is a must
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• Experience in logistics
• Experience with CRM systems

Benefits

• Fixed schedule: Monday to Friday, 11 AM–8 PM, Argentina time
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development