Customer Support Consultant

Summary

Join our team as a Customer Support Consultant at a leading innovative financial technology platform and thrive in a multicultural and multilingual environment while enjoying your home office. Provide exceptional customer support in the blockchain sector via chats and emails, build positive relationships with customers, meet team KPIs, and stay current with cutting-edge technology. You will securely handle sensitive customer information, apply best customer happiness practices, maintain product knowledge, and communicate with developers and other departments. This role offers a flexible schedule, fully remote work, and a chance to master new skills and achieve challenging goals with our People First management approach. Compensation is in USD, and good bonuses are offered for referring friends. Paid intensive training and probation are provided.

Requirements

• Excellent English and Russian language (at least C1 for both spoken and written)
• Experience in customer service
• Personal or professional experience in crypto
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support in the blockchain sector via chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

• A strong interest in innovative financial technologies or prior experience in financial industry or payment processing
• Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development