Customer Support Consultant

Summary

Join SupportYourApp, a leading Support-as-a-Service company, as a Customer Support Consultant and contribute to providing exceptional customer support for tech companies worldwide. This fully remote position offers a flexible schedule, inclusive international environment, and compensation in USD. You will be responsible for providing customer support via calls, chats, and emails, building positive relationships, meeting team KPIs, staying up-to-date with technology, and ensuring secure handling of customer information. The ideal candidate possesses excellent English skills, customer support experience, tech-savviness, analytical and research skills, strong problem-solving abilities, and a positive attitude. Additional benefits include good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management, and opportunities for self-development.

Requirements

• Excellent English skills (C1 for both spoken and written)
• Experience in customer support role
• Tech-savvy
• Analytical and research skills
• Strong problem-solving mindset
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Provide exceptional customer support via calls, chats, and emails
• Build positive and long-lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting-edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services
• Communicate with developers and other departments of various IT companies

Preferred Qualifications

Experience with CRM systems

Benefits

• Flexible schedule
• Opportunity to work fully remote
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development