CloudWalk, Inc. is hiring a
Customer Support Engineer, Remote - Brazil
![Logo of CloudWalk, Inc.](https://cdn.jobscollider.com/logo/cloudwalk-inc-4122.webp)
Customer Support Engineer closed
🏢 CloudWalk, Inc.
💵 $30k-$50k
📍Brazil
Summary
The job is for a customer support role at CloudWalk's InfinitePay division. The candidate will handle customer issues through various communication channels and provide solutions. They should have exceptional communication skills, analytical prowess, a sense of ownership, meticulous attention to detail, fluency in Portuguese, upper intermediate English skills, basic knowledge of SQL, and familiarity with programming languages like Ruby or Python is beneficial.
Requirements
- Exceptional communication skills
- A keen desire to create outstanding customer experiences
- Analytical prowess and logical problem-solving skills
- A sense of ownership, treating each situation with responsibility and dedication
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
- Fluency in Portuguese
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
- Basic knowledge of SQL
Responsibilities
- Engage with customers through chats, emails, and calls, offering stellar support and solutions
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
- Provide alternative solutions, aiming to retain and delight our customers and clients
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn
Preferred Qualifications
- Familiarity with programming languages, particularly Ruby || Python
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences
Benefits
- A chance to grow and learn in a supportive, dynamic environment
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation
This job is filled or no longer available
Similar Jobs
- 💰~$35k-$38k📍Mexico
- 💰$66k-$84k📍United States
- 💰~$150k-$190k📍Brazil, Mexico
- 💰~$90k-$160k📍Brazil
- 💰~$60k-$70k📍Worldwide
- 💰~$130k-$150k📍Lithuania
- 💰~$24k📍Poland
- 💰~$180k-$230k📍India
- 💰$50k-$100k📍United Kingdom
- 💰~$63k-$69k📍United Kingdom