Customer Support Engineer

Summary

The job is for a customer support role at CloudWalk's InfinitePay division. The candidate will handle customer issues through various communication channels and provide solutions. They should have exceptional communication skills, analytical prowess, a sense of ownership, meticulous attention to detail, fluency in Portuguese, upper intermediate English skills, basic knowledge of SQL, and familiarity with programming languages like Ruby or Python is beneficial.

Requirements

• Exceptional communication skills
• A keen desire to create outstanding customer experiences
• Analytical prowess and logical problem-solving skills
• A sense of ownership, treating each situation with responsibility and dedication
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
• Fluency in Portuguese
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
• Basic knowledge of SQL

Responsibilities

• Engage with customers through chats, emails, and calls, offering stellar support and solutions
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
• Provide alternative solutions, aiming to retain and delight our customers and clients
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn

Preferred Qualifications

• Familiarity with programming languages, particularly Ruby || Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences

Benefits

• A chance to grow and learn in a supportive, dynamic environment
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation