Prismic is hiring a
Customer Support Engineer, Remote - United States, Canada

Summary

The job is for a Customer Support Engineer at Prismic, a company that helps developers ship websites. The role involves being the first point of contact for customers, assisting with technical issues, gathering customer feedback, and participating in internal meetings. The position is remote and offers benefits such as a Macbook, home office setup budget, English classes, yoga classes, yearly company gatherings, and the opportunity to visit the Paris office.

Requirements

• 2+ years of experience in support and/or software services
• High level of English, both verbal and written
• Good problem-solving skills
• Strong written communication skills for precise technical communication with customers and internal teams
• Precise, direct technical writing skills and the ability to
• High levels of empathy and patience and a mindset for customer-centered communication and cross-team collaboration
• Experience building websites using JavaScript
• Deep understanding and experience with web fundamentals (HTML, CSS, JavaScript, Git, HTTP) and at least one front-end framework (React, Vue, or Svelte)
• Experience with at least two frameworks, such as: Next.js , Nuxt, Gatsby, Sveltekit, Sapper
• Knowledge of and interest in the latest front-end practices, trends, and frameworks
• Ability to weigh the priorities and concerns of others and acknowledge differing perspectives

Responsibilities

• Be the first point of contact for Prismic’s customers
• Assist with resolving technical issues and empowering customers to get the most out of Prismic
• Collect customer feedback and work closely with other teams to determine product and process improvements
• Actively participate in internal meetings and support cross-team collaboration to address business goals

Preferred Qualifications

• Experience with any of these technologies: Structured data from an API or CMS, SEO and accessibility best practices, Build tools, compilers, and bundlers such as Webpack, Vite, ESBuild, Gulp, Babel, Rollup, or SWC, TypeScript
• Extra points for having used Prismic in past projects!
• Experience working remotely

Benefits

• Latest Macbook
• A budget for you to equip your home office setup
• English classes for all levels
• Online and onsite yoga classes 3x/week
• Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams!