Customer Support Engineer

Summary

Join ENESTECH Software, a global company developing the SENET esports venue automation platform, as a Customer Support Engineer. You will remotely assist new customers with software installation, onboarding, and troubleshooting. This role requires excellent communication and problem-solving skills, native Ukrainian and advanced English proficiency. We offer remote work, flexible shifts (23:00-07:00 or 15:00-23:00), medical insurance, paid sick leave and vacation, and a supportive corporate culture. The position is fully remote, but an office in Kyiv is available. We are revolutionizing the esports industry, transforming internet cafes into modern gaming lounges.

Requirements

• Native Ukrainian language proficiency
• Advanced English language proficiency
• Possess good communicational and explaining skills
• Demonstrate customer orientation
• Possess a desire to learn, ask, and develop
• Ability to analyze and process information

Responsibilities

• Perform primary installation of the software and its components for new customers (remotely)
• Provide primary onboarding of the system for new customers
• Provide accurate, valid and complete information to the customer about the product by using the technical methods/tools
• Solve technical issues that arise during the installation and usage of the system
• Provide appropriate solutions and alternatives on customers' doubts

Preferred Qualifications

Knowledge of Windows functionality and principles of computer hardware

Benefits

• Adequate and horizontal corporate culture
• Freedom to make your own decisions and take your ideas into work
• Remote work
• Easy and complete onboarding from colleagues
• Medical insurance after the trial period
• Work shifts: 2/2
• Choice of time shifts: 23:00-07:00; 15:00-23:00 by Kyiv time
• Paid sick leave for 12 days and 13 days of vacation