Customer Support Engineer I - Intern

Summary

Join CloudWalk, a fintech company building the future of payments, as a frontline customer support hero. You will engage with customers via various channels, resolve technical issues, provide solutions, and ensure customer satisfaction. Your responsibilities include diving deep into inquiries, diagnosing problems, offering alternative solutions, conducting follow-ups, and automating processes using AI. Success requires exceptional communication, analytical skills, problem-solving abilities, a sense of ownership, attention to detail, and fluency in Portuguese and intermediate English. The role is fully remote, offering a supportive and diverse team environment.

Requirements

• Exceptional communication skills, adept in various interactions
• A keen desire to create outstanding customer experiences
• Analytical prowess and logical problem-solving skills
• A sense of ownership, treating each situation with responsibility and dedication
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
• Fluency in Portuguese
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
• Basic knowledge of SQL

Responsibilities

• Engage with customers through chats, emails, and calls, offering stellar support and solutions
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
• Provide alternative solutions, aiming to retain and delight our customers and clients
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn
• Automate processes and enhance engagement with technology using AI to optimize support and customer interactions

Preferred Qualifications

Familiarity with programming languages, particularly Ruby || Python

Benefits

• A chance to grow and learn in a supportive, dynamic environment
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation