Customer Support Engineer I

Summary

Join CloudWalk, a fintech company building the future of payments, as a frontline customer support hero. You will be the voice of InfinitePay, tackling customer issues through chats, emails, and calls. Your responsibilities include providing stellar support and solutions, diving deep into inquiries and technical troubles, offering alternative solutions, and conducting follow-ups. This role requires exceptional communication skills, analytical prowess, problem-solving skills, a sense of ownership, attention to detail, fluency in Portuguese, and upper-intermediate English. A fundamental understanding of prompt engineering and basic SQL knowledge is also needed. CloudWalk offers a supportive, dynamic, fully remote, and diverse team environment.

Requirements

• Exceptional communication skills, adept in various interactions
• A keen desire to create outstanding customer experiences
• Analytical prowess and logical problem-solving skills
• A sense of ownership, treating each situation with responsibility and dedication
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
• Fluency in Portuguese
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
• Basic knowledge of SQL

Responsibilities

• Engage with customers through chats, emails, and calls, offering stellar support and solutions
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
• Provide alternative solutions, aiming to retain and delight our customers and clients
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn

Preferred Qualifications

• Familiarity with programming languages, particularly Ruby || Python
• Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences

Benefits

• A chance to grow and learn in a supportive, dynamic environment
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation