Customer Support Engineer I - Intern

Summary

Join CloudWalk, a fintech company building the future of payments, as a frontline customer support hero. You will engage with customers via various channels, resolve technical issues, provide solutions, and ensure customer satisfaction. The role requires exceptional communication, analytical, and problem-solving skills, along with a meticulous approach and a commitment to continuous learning. Fluency in Portuguese and upper-intermediate English are essential, and a fundamental understanding of prompt engineering and basic SQL knowledge is needed. The position offers a fully remote, diverse team environment with opportunities for growth and learning. CloudWalk is building a smarter, AI-driven future for payments.

Requirements

• Exceptional communication skills, adept in various interactions
• A keen desire to create outstanding customer experiences
• Analytical prowess and logical problem-solving skills
• A sense of ownership, treating each situation with responsibility and dedication
• Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
• Fluency in Portuguese
• Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
• Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
• Basic knowledge of SQL

Responsibilities

• Engage with customers through chats, emails, and calls, offering stellar support and solutions
• Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
• Provide alternative solutions, aiming to retain and delight our customers and clients
• Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn
• Automate processes and enhance engagement with technology using AI to optimize support and customer interactions

Preferred Qualifications

Familiarity with programming languages, particularly Ruby || Python

Benefits

• A chance to grow and learn in a supportive, dynamic environment
• A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation