CloudWalk, Inc. is hiring a
Customer Support Engineer I, Brazil
Customer Support Engineer I closed
🏢 CloudWalk, Inc.
💵 $30k-$50k
📍Brazil
Summary
The job is for a Customer Support role at CloudWalk, a fast-growing fintech company aimed at professionals with disabilities. The role involves handling customer inquiries and technical issues, offering stellar support, and ensuring customer satisfaction. The position is fully remote.
Requirements
- Exceptional communication skills, adept in various interactions
- A keen desire to create outstanding customer experiences
- Analytical prowess and logical problem-solving skills
- A sense of ownership, treating each situation with responsibility and dedication
- Meticulous attention to detail, coupled with an eagerness to continuously learn and improve
- Fluency in Portuguese
- Upper intermediate English skills, primarily for internal communication with our diverse, multinational team
- Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies
- Basic knowledge of SQL
Responsibilities
- Engage with customers through chats, emails, and calls, offering stellar support and solutions
- Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues
- Provide alternative solutions, aiming to retain and delight our customers and clients
- Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn
Preferred Qualifications
- Familiarity with programming languages, particularly Ruby || Python
- Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences
Benefits
- A chance to grow and learn in a supportive, dynamic environment
- A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation
This job is filled or no longer available
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