Senior Software Engineer, Community Support Engineer

Summary

Join Airbnb's Community Support Platform (CSP) as a Senior Engineer on the Agent Routing and Channels team. You will contribute to building solutions that optimize the pairing of customer issues with agents, ensuring a seamless customer support experience. This role involves working cross-functionally with product, design, and engineering teams to develop and launch new products and features. You will be responsible for building efficient and reusable backend components, providing technical input for team roadmaps, and mentoring junior developers.

Requirements

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers

Responsibilities

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Provide critical input in team roadmap and technical direction

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits