Senior Software Engineer, Community Support Engineer

Summary

Join Airbnb's Community Support Platform (CSP) as a Senior Engineer on the Agent Routing and Channels team. You will build solutions optimizing customer issue routing to agents, improving the customer support experience. This role involves full-stack development, collaboration with cross-functional teams, and contributing to the team's technical direction. You will work remotely, with occasional office visits, and must reside in a state where Airbnb has a registered entity. The position requires significant backend experience and strong communication skills. Compensation includes a competitive salary, bonus, equity, benefits, and employee travel credits.

Requirements

• 6+ years industry experience
• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience in building and scaling high-quality and high-traffic products (or systems)
• Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve real-world problems
• Mentorship to junior developers

Responsibilities

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
• Provide critical input in team roadmap and technical direction

Benefits

• Bonus
• Equity
• Benefits
• Employee Travel Credits