📍China
Senior Software Engineer, Community Support Engineer

Airbnb
💵 $191k-$223k
📍Remote - United States
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Summary
Join Airbnb's Community Support Platform (CSP) as a Senior Engineer on the Agent Routing and Channels team. You will build solutions optimizing customer issue routing to agents, impacting every Airbnb traveler and host. This role involves full-stack development, collaboration with cross-functional teams, and shaping the technical vision. You will contribute to the entire development lifecycle, from design and development to testing and launch. The position is US-remote eligible, with occasional office work possible. Compensation includes a competitive salary, bonus, equity, benefits, and employee travel credits.
Requirements
- 6+ years industry experience
- Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience
- Proficiency in one or more back-end server languages (Java/Kotlin/C++)
- Experience in building and scaling high-quality and high-traffic products (or systems)
- Excellent communication skills and the ability to work well within a team and with teams across the engineering, product & design organizations
- Ability to evaluate technical approaches and design product solutions to solve real-world problems
- Mentorship to junior developers
Responsibilities
- Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
- Drive, lead, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You’ll be reviewing code and design docs, giving feedback on product specs and mocks
- Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems
- Provide critical input in team roadmap and technical direction
Benefits
- Bonus
- Equity
- Benefits
- Employee Travel Credits
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