Close is hiring a
Customer Support Executive, Remote - Europe
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Summary
The job is for a Customer Support Executive at Close, a profitable remote company that provides CRM services. The role involves answering customer questions, resolving technical problems, leading projects, and more. The ideal candidate should have at least 2 years of experience in a customer-facing support role at a technology company, be proficient in English, and be based in the BST/CEST time zones.
Requirements
- You’re physically based in the BST/CEST time zones
- You’re highly proficient in the English language, both written and verbal
- You have at least 2 years experience working in a customer-facing support role at a technology company
- You have knowledge of the SaaS + CRM landscape
Responsibilities
- Respond to customer support tickets by email and occasionally take support calls during Western/Central European business hours (BST/CEST)
- Become an expert in the Close product including features, integrations, and all capabilities of the software
- Escalate issues to senior support staff and engineering as needed
- Prevent and detect fraud. Conduct systematic and periodic reviews of new user sign ups to confirm that they’re enthusiastic Close customers and not malicious or fraudulent users
- Review and act on any billing changes, updates, refunds or credits
- Identify bugs in the system and outline them for our engineering team to resolve
- Coordinate with our Customer Success team to provide extra support to large customers
- Maintain help center documentation and create content for new and updated features
Preferred Qualifications
- Bonus points if you have technical or coding experience: This includes VoIP, email, network management, APIs, etc
- Bonus points if you possess professional proficiency German language skills
Benefits
- 5 weeks PTO + Winter Holiday Break with 2 additional PTO days for every year with the company
- 1 month paid sabbatical every 5 years
- Paid parental leave
- Medical, Dental, Vision with HSA option (US residents)
- 401k matching at 6% (US residents)
- Dependent care FSA (US residents)
This job is filled or no longer available
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