Customer Support Representative

Summary

Join Mitratech, a company focused on building products for legal, risk, compliance, and HR functions, as a Customer Support Representative. You will provide exceptional support to customers via email, phone, and screen shares, ensuring they feel heard and empowered to use Mitratech's solutions. You will also work closely with the Education team to improve documentation and create helpful resources. This role requires strong problem-solving skills, excellent communication, and experience working remotely and collaborating across teams. Mitratech offers a supportive and inclusive culture, exciting growth opportunities, a fully remote work environment, and the chance to work with cutting-edge technology.

Requirements

• You’re a natural problem-solver who thrives on helping others
• You’re a self-starter and continuous learner who loves figuring things out
• You communicate clearly and effectively—especially via email
• You’re great at prioritizing, multitasking, and staying organized
• You have experience working remotely and collaborating across teams
• You’re tech-savvy, curious, and eager to make an impact

Responsibilities

• Provide friendly, timely, and accurate support via email, phone, screen shares, and support tickets
• Educate and guide customers through troubleshooting, solution best practices, and educational resources
• Work closely with the Education team to improve documentation, create helpful resources, and share recordings with customers
• Identify, document, and escalate software issues to our specialized support and technical teams
• Stay proactive and collaborative, working across departments to improve customer experience
• Embrace a fast-paced environment where you’ll have the opportunity to wear multiple hats and grow in your role

Preferred Qualifications

• Have experience in SaaS or customer-facing roles
• Love troubleshooting and finding creative solutions
• Enjoy working in a dynamic, fast-moving environment

Benefits

• A supportive and inclusive culture where your voice matters
• Exciting growth opportunities and ongoing learning
• A fully remote work environment with a global team
• The chance to work with cutting-edge technology and make a real impact