Customer Support Representative

Summary

Join SimplyInsured, a rapidly growing health insurance company, and become a key member of our high-performing customer service team. You will assist customers via chat, phone, and email, providing support and guidance on navigating our online insurance platform. This role requires excellent communication skills and a passion for helping people. You will be responsible for answering customer inquiries, resolving issues, and contributing to a positive customer experience. SimplyInsured offers a competitive compensation package, including generous stock options, comprehensive health insurance, and a flexible “Take what you need” time off plan. We are committed to creating a supportive and values-based work environment where employee success is prioritized.

Requirements

• 1-2 years of experience in customer service or sales role
• Highly productive with good multitasking skills
• Passion for helping people - especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare
• Must be available to work a PM shift from 10am - 6pm Mountain Standard Time Mon-Friday

Responsibilities

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
• Work with existing customers to answer and resolve basic administrative and billing questions
• Ensure that customer inquiries are responded to quickly and thoroughly
• Use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions
• Propose process and product solutions to improve our customer experience

Benefits

• Generous stock option packages
• Competitive compensation
• ���Take what you need” time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success