Customer Support Representative

Summary

Join SimplyInsured, a company on a mission to simplify health insurance, as a Customer Service Representative. You will be part of a high-performing team assisting customers via chat, phone, and email. Responsibilities include guiding customers through the online insurance shopping experience, answering administrative and billing questions, and documenting customer interactions. You will use your excellent communication skills to resolve customer inquiries promptly and thoroughly. This role offers the opportunity to propose process and product improvements to enhance customer experience. The position requires 1-2 years of customer service or sales experience, fluency in English and Spanish, and strong multitasking abilities.

Requirements

• 1-2 years of experience in customer service or sales role
• Fluent English and Spanish speaking and writing skills
• Highly productive with good multitasking skills
• Passion for helping people - especially when it comes to their health
• Able to work in a high-volume contact center environment
• Familiarity working with support ticketing and/or support CRM software tools
• Fantastic oral and written communication skills
• Strong desire to help businesses maximize their healthcare

Responsibilities

• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options
• Work with existing customers to answer and resolve basic administrative and billing questions
• Your main goal will be to ensure that customer inquiries are responded to quickly and thoroughly
• You will contribute daily to the Support team’s mission to delight our customers and help eliminate the fear of purchasing and using health insurance
• In this role, you'll use multiple communication channels, including phone, chat, and email, to communicate with customers and our support ticketing software to document customer interactions
• You should be passionate about helping customers and love working in a start-up environment
• Being on our customer service team’s front lines means you'll have unique insight and access to our customer's issues
• You will be empowered to propose process and product solutions to improve our customer experience

Benefits

• Generous stock option packages
• Competitive compensation
• "Take what you need" time off plan
• 100% Medical, Dental, and Vision Insurance coverage
• FSA plan
• 401k
• A values-based culture that invests in employee success