Customer Support Representative

Summary

Join Panoptyc, a rapidly growing, fully remote team revolutionizing loss prevention in retail, as a Customer Support Admin. This crucial role provides both customer and operational support, ensuring smooth daily operations. You will manage support tickets, maintain documentation, address customer queries, and act as a liaison between customers and internal teams. The position requires excellent communication and problem-solving skills, along with customer service experience. Panoptyc offers competitive salary and benefits, full remote work flexibility, and the opportunity to work with cutting-edge technologies.

Requirements

• Excellent verbal and written English skills
• 1+ year of customer-facing experience—preferably in customer service or support
• Strong problem-solving, data entry, and communication abilities
• Availability to work 40 hours per week on Eastern Standard Time (EST)

Responsibilities

• Provide proactive and responsive customer communication
• Warm outreach calls/emails to check on camera installations and usage
• Inbound support to answer queries and resolve installation or operational issues
• Share updates on new products and services to help customers maximize value
• Resolve issues swiftly, troubleshooting directly or escalating complex problems
• Ensure installation completion through follow-up reminders and assistance

Benefits

• Competitive salary and benefits
• Full remote work flexibility with a dynamic, global team
• Opportunity to work with cutting-edge data tools and technologies