Customer Support Representative

Summary

Join our team as a Remote Customer Support Representative! This role requires providing exceptional customer service, addressing inquiries, and resolving issues efficiently. You will respond to customer inquiries via phone and email, process orders, handle complaints, maintain accurate customer records, and collaborate with internal and external teams. Success in this role involves fast response times, high customer satisfaction, strong order accuracy, and clear communication. The position is remote, Monday through Friday, 8 AM to 4 PM, with no weekends. A background check is required.

Requirements

• Previous experience in customer service, order processing, or logistics
• Strong verbal and written communication skills
• Excellent attention to detail and problem-solving abilities
• Strong Organizational and time management skills
• Must be located in the United States
• This is a remote role that requires uninterrupted , designated work hours

Responsibilities

• Respond to customer inquiries via phone and email in a timely, professional, and friendly manner
• Process, monitor, and ensure order accuracy from entry to fulfillment
• Handle complaints, troubleshoot issues, and provide effective solutions quickly
• Maintain accurate customer records, including order history and communication logs
• Oversee all order stages, ensuring deadlines and customer expectations are met
• Collaborate with internal and external teams (production, logistics, billing and sales) to ensure efficient order flow

Preferred Qualifications

Familiarity with CRM systems, order management, and logistics tracking (preferred, especially in the food industry)