Customer Support Representative

Summary

Join our thriving start-up as a part-time/student Customer Support Representative to provide exceptional customer support across three shifts, engaging with diverse customer inquiries and applying analytical and problem-solving skills.

Requirements

• Hebrew and English at a native language level – MUST
• Customer support orientation with high analytical capabilities
• Strong interpersonal skills necessary to interact with customers
• Strong problem-solving skills
• Ability to work independently and as part of a team
• Ability to manage multiple competing priorities, and work effectively under pressure
• Available to work from home or office
• Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays

Responsibilities

• Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
• Escalate customer issues, and request assistance as appropriate
• Monitor the global “Leak Dashboard”, contacting customers proactively to alert them about events detected by the system
• Address customers’ requests at all stages of engagement
• Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions