WINT - Water Intelligence is hiring a
Customer Support Representative

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WINT - Water Intelligence

๐Ÿ’ต ~$120k
๐Ÿ“Remote - Israel

Summary

Join our thriving start-up as a part-time/student Customer Support Representative to provide exceptional customer support across three shifts, engaging with diverse customer inquiries and applying analytical and problem-solving skills.

Requirements

  • Hebrew and English at a native language level โ€“ MUST
  • Customer support orientation with high analytical capabilities
  • Strong interpersonal skills necessary to interact with customers
  • Strong problem-solving skills
  • Ability to work independently and as part of a team
  • Ability to manage multiple competing priorities, and work effectively under pressure
  • Available to work from home or office
  • Flexible availability for a variety of shifts including mornings, evenings, nights, weekends, and holidays

Responsibilities

  • Function as the primary customer contact for all incoming and assigned customer cases by providing technical support via phone, email, or other methods
  • Escalate customer issues, and request assistance as appropriate
  • Monitor the global โ€œLeak Dashboardโ€, contacting customers proactively to alert them about events detected by the system
  • Address customersโ€™ requests at all stages of engagement
  • Acquire, maintain, and expand knowledge of WINT products, current support policies, and methods of support delivery, to quickly provide technically accurate and complete solutions

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