Customer Support Specialist

Summary

The job is for a Customer Support Specialist at Abridge, a growing healthcare AI company. The role involves providing timely support to customers, identifying pain points, and communicating with users through the CRM tool. The ideal candidate has 2+ years of experience in a customer service role, excellent communication skills, organizational abilities, and comfort with technology.

Requirements

• Have a 2+ year track record as Tier 1 or Lead in a Customer Service Support role, ideally in a technology support focused team
• Great spoken/written communication skills and ability to explain technical troubleshooting in easy to understand manner
• Are extremely organized. You’re able to manage multiple priorities at once, while maintaining attention to detail and quality
• Can work with speed and are results driven
• Thrive in a fast-paced environment and willing to roll with the punches
• Possess excellent computer skills and comfortable with technology

Responsibilities

• Delight our Abridge users (and co-workers!) every day by providing timely support in troubleshooting problems and answering questions
• Provide user feedback to our product and operational teams to identify pain points and advocate for the user experience
• Navigate our CRM tool to communicate with users, appropriately track contacts and resolutions for data analysis
• Dig deep and be curious about solving complex issues!

Preferred Qualifications

• Love interacting with our customers and are happy to work hard. Whether it’s weekends or evenings, willing to step in and help because you believe in our mission
• Ideally, you have:. Familiarity with systems requiring strict adherence to privacy and security protocols (Healthcare is a plus!)
• Worked in CRM/Ticketing systems with rigorous tracking

Benefits

• Unlimited PTO for salaried team members, plus 12 national holidays
• Comprehensive and generous benefits package: 16 weeks paid parental leave, for all employees
• Flexible working hours — we care more about what you accomplish than what specific hours you’re working
• Remote work environment
• Equity for all new employees
• Generous equipment budget for your home office setup ($1600)
• Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup