Airline Customer Support Specialist

Summary

Join Sutherland Bulgaria and support one of the top airlines as a Remote Customer Support Specialist. This role offers the opportunity to work from home, utilize your German and English language skills, and advance your career in the hospitality and airline industry. You will provide friendly and efficient assistance to airline passengers via phone and email, helping with flight reservations, ticket changes, cancellations, and resolving customer issues. The position requires strong communication and customer care skills, problem-solving abilities, and the ability to work independently from home. Sutherland offers a long-term contract, paid vacation days, health and life insurance, a travel allowance, and ongoing training and development opportunities.

Requirements

• German (B2 or higher) – written and spoken
• English (B2 or higher) – written and spoken
• Strong communication and customer care skills
• Good problem-solving abilities and attention to detail
• Ability to work from home with self-discipline and reliability
• Flexibility in a fast-paced, multicultural environment

Responsibilities

• Help with flight reservations, ticket changes, cancellations
• Provide information about flight availability, pricing, and services
• Resolve customer issues with patience, professionalism, and empathy
• Work with ticketing systems and internal tools
• Deliver excellent customer service that makes a difference

Benefits

• Remote / home-office option with full equipment provided
• Long-term contract with job security
• 21 paid vacation days per year
• Health and life insurance
• Travel allowance and food vouchers
• Full-time, 8-hour day shifts
• Ongoing training and development
• Clear career path and growth opportunities
• Friendly team culture with team-building activities and employee rewards