Aircall is hiring a
Customer Support Specialist

Summary

The job is for a Customer Support Specialist at Aircall, a fast-growing global company that values communication. The role involves handling customer queries, working closely with the global support team, and providing technical solutions. The ideal candidate should have relevant experience, fluency in English, excellent communication skills, and technical aptitude.

Requirements

• Ideally 1 + year of experience in a SaaS B2B customer support role or transferable experience/skills
• Fluency in English is mandatory
• Excellent written and verbal communication skills
• Familiar with ticketing tools and systems
• An understanding of how CRMs systems work
• Strong understanding of basic computer skills
• Technical aptitude (ability to understand and explain technical concepts to customers and other internal stakeholders)
• A curiosity to understand and troubleshoot complex customer inquiries
• Strong sense of time management and prioritization of work
• Exhibit uncompromising empathy
• Ability to multi-task across different platforms and forms of communication
• Willingness to work with multiple teams in an international and multilingual remote environment

Responsibilities

• Identify, solve, escalate, and advise customers on their questions and concerns
• Work closely with the global support team to ensure technical issues are addressed and resolved promptly

Benefits

Competitive salary package & benefits