Customer Support Specialist

Summary

Join Asset Living as a Customer Support Specialist and be the first point of contact for our customers, ensuring their questions are answered and concerns are addressed. You will handle a high volume of inbound calls, maintaining professionalism and excellent service quality. This role requires troubleshooting customer issues, guiding them to solutions, or escalating to relevant departments. You will also identify trends in customer issues and report them to management. The ideal candidate possesses excellent communication skills, multitasking abilities, and strong problem-solving skills. A high school diploma is required, with a Bachelor's degree preferred.

Requirements

• High school diploma or equivalent
• Proven experience in a customer support or customer service role, preferably in a high call volume environment
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and manage time effectively under pressure
• Patience and strong problem-solving abilities

Responsibilities

• Respond to a high volume of customer inquiries
• Provide accurate information about services, policies, and procedures
• Troubleshoot customer issues and guide them through appropriate solutions or escalate to relevant departments
• Maintain composure and efficiency in fast-paced environments with back-to-back customer interactions
• Identify trends in customer issues and report them to management or relevant departments
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel is unavailable
• Answers questions about the organization and provides callers with addresses, directions, and other information
• Complete word processing, graphical, spreadsheet and database assignments as requested
• Compiling, formatting, editing, and revising reports and presentations
• Maintain a positive, empathetic, and professional attitude toward customers at all times

Preferred Qualifications

Bachelor’s degree