Technical Customer Support Specialist

Summary

Join Lodgify, a fast-growing vacation rental software company, as a Technical Customer Support Specialist! As an expert in Lodgify software, you will provide technical support, troubleshoot complex issues, and ensure high customer satisfaction. You will assist customers with connecting Lodgify to reservation platforms, investigate connection issues, and find solutions. Your responsibilities include guiding users on connection types, troubleshooting technical issues, resolving customer issues, and responding to requests via various channels. You will maintain strong client relationships and report customer feedback. This role requires a minimum of 2 years of experience in technical customer support.

Requirements

• Experience of 2 years minimum in technical customer support or a similar roles
• Strong verbal and written communication skills in English
• Patience, attention to detail, and strong logical thinking
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Experience with CRM and support tools like Zendesk, Intercom, or Freshdesk
• Positive attitude and a strong sense of responsibility
• Eagerness to learn about technology

Responsibilities

• Provide guidance to users on different connection types
• Proactively troubleshoot more complex technical issues with clients, related to our platform integrations
• Take appropriate action and guide customers to resolve their issues
• Respond to requests for assistance via email, tickets, or chats
• Deliver excellent customer service, ensuring high satisfaction
• Maintain strong client relationships through phone, chat, email, and screen-sharing support
• Report customer feedback and issues to relevant teams and follow up as needed

Preferred Qualifications

Familiarity with major OTAs (e.g., Airbnb, Booking.com , HomeAway/VRBO, Expedia) is a plus!

Benefits

• The freedom to work from home any day that works for you
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist and we cover pre-existing conditions too)
• Save on meals! Enjoy a monthly allowance of 150€ and, in addition, a Flexible Remuneration plan with up to 70€. Plus, enjoy a 50% discount on Ametller’s prepared dishes to level up your mealtime!
• Flexible Remuneration options for your transportation needs
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Fuel your day with a daily office breakfast buffet and join our monthly events like football tournaments, wine tastings, hikes, kayaking and more!