Customer Support Specialist

Summary

Join Bloomerang as a Customer Support Specialist and provide exceptional customer service to our nonprofit clients. You will assist customers with our software, ensure proper utilization, conduct implementations and training, develop training materials, contribute to quality assurance, and offer feedback to the Product Development team. This fully remote, full-time position requires a background in customer service, excellent communication skills, problem-solving abilities, and comfort with computers and software. Bloomerang offers a competitive benefits package including health insurance, generous PTO, 401k matching, and all necessary equipment. The hourly rate ranges from $18.00 to $22.00, with potential for discretionary bonuses. We are an Equal Opportunity Employer.

Requirements

• A background in providing top-notch customer service
• Superb written and verbal communication
• The ability to solve problems quickly
• A keen troubleshooting ability, and general comfort with computers and software technology

Responsibilities

• Assist our wonderful customers with the Bloomerang software
• Ensure proper software utilization by each of our customers
• Conduct new customer implementations and training
• Develop and deliver training webinars to both our customers and internal employees
• Write and create help documents and videos
• Assist with general software quality assurance and testing
• Provide software design and functionality feedback to our Product Development team

Benefits

• You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere
• You’ll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer Days, 12 paid holidays, as well as paid parental leave
• You’ll receive a 401k match to help invest in your future
• Everything you need to be successful, shipped right to your door
• The base hourly range for this position is: $18.00 - $22.00
• You may also be eligible for a discretionary bonus