Customer Support Specialist

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HST Pathways

πŸ“Remote - Worldwide

Summary

Join HST Pathways as a Customer Support Specialist and become the primary point of contact for all customer service and support inquiries related to our innovative healthcare software applications. You will troubleshoot and resolve application and workflow issues, providing exceptional customer service and exceeding client expectations. This remote position requires a self-starter with strong technical skills, excellent communication abilities, and the capacity to manage multiple tasks in a fast-paced environment. The role involves collaborating with internal teams, documenting issues, and participating in quality assurance testing. HST Pathways offers a comprehensive benefits package including health benefits, paid time off, parental leave, 401k matching, and a learning and development allowance.

Requirements

  • Bachelor’s degree recommended
  • Proficient in MS Office and related products
  • You must be technically savvy with an ability to easily learn new software (echart or practice management experience preferred)
  • Exceptional communication skills for both internal and external communications
  • Able to manage many ongoing activities and tasks in a fast-paced environment

Responsibilities

  • Problem-solver with exceptional customer service skills, going above and beyond client expectations
  • Deliver an exceptional client experience by identifying and documenting client needs and issues
  • Answer incoming customer inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
  • Provide consistent, timely, professional and high-quality client support, every day, all the time, no matter what
  • Establish procedures to ensure client satisfaction and quality service delivery
  • Communicate and collaborate across teams and departments to help solve issues
  • Replicate and document issues for further escalation
  • Participate in quality assurance and application testing of software as required

Preferred Qualifications

Healthcare or clinical experience preferred

Benefits

  • Remote work environment
  • Health benefits paid for employee
  • Flexible Paid Time Off Policy
  • 11 company holidays per year
  • Paid parental leave
  • 401K with matching contributions
  • Learning and development allowance

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