Customer Support Specialist

ConnectOS Logo

ConnectOS

💵 $6k-$8k
📍Remote - Philippines

Summary

Join ConnectOS and work as a Customer Support Representative, providing exceptional service to Australian users on our in-house CRM platform. You will handle inbound calls, manage Help Desk tickets, make outbound calls when needed, and use chat to support customers. The role requires a Bachelor's degree, at least two years of customer support experience (ideally in finance), excellent English communication skills, and strong analytical and problem-solving abilities. The position offers a competitive salary, benefits, and a chance to work in a dynamic, agile environment. ConnectOS is a top-rated Philippines employer, and this role offers a chance to make a significant impact on a large and growing organization. The company is committed to providing a positive work environment and offers various perks and benefits.

Requirements

  • Bachelor’s Degree in any relevant course
  • Minimum 2 years of customer-facing in a customer support/service or help desk role, ideally supporting the financial-related industry
  • Lending Experience (consumer-facing or phone)
  • Excellent English communication skills both verbal and written
  • Technically minded and can navigate through new systems with ease
  • Excellent customer service skills and interpersonal skills with a “Can Do” attitude
  • Strong analytical and problem-solving capabilities
  • Excellent organization and time management skills
  • Proactive approach
  • Ability to operate and succeed in an agile environment, working cross-functionally, to successfully deliver effective outcomes for our customers

Responsibilities

  • Responds to inbound calls within an acceptable time frame
  • Resolve inquiries efficiently while addressing the core problem to solve for the customers
  • Make outbound calls where necessary to address customer issues
  • Adopt a “First Time Right” mindset to ensure the inquiry is resolved on the spot where possible
  • Manage a queue of tickets with competing priorities
  • Investigate, action, or triage tickets through the use of outbound calls, emails, or chats
  • Escalate tickets when appropriate and with all relevant information, to the relevant internal team or 3rd party partner
  • Provide consistent and regular updates to Customers on any active issues as per SLA’s

Preferred Qualifications

  • Experience in using MyCRM platform
  • Experienced understanding of Personal or Mortgage loan applications
  • Experienced in ApplyOnline Application
  • Google Suite

Benefits

  • Competitive salary package and annual performance review
  • Vacation Leave and Sick Leave credit/ allotment
  • Convertible to cash of unused sick leave
  • On-Top Leave Credits (Birthday, Emergency and Bereavement Leave)
  • HMO Coverage (Medical, Dental and Group Life insurance)
  • Mandatory Government Benefits and 13th Month Pay
  • Financial Assistance program through one of the leading FinTech Company in Philippines
  • We’ve just launched a new referral bonus program where you can earn PHP 21,000 for every successful referral you make. It's a great opportunity to help friends find awesome job opportunities while earning a nice bonus for yourself
  • Regular Company Events, Work Life Balance
  • Sleeping Quarters, Coffee at no cost
  • Office Fitness and Wellness Facilities at no cost
  • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA

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