Customer Support Specialist

Summary

Join Exely, a global IT company supporting over 5000 hotels, as a Customer Support Specialist based in Turkey! You will onboard, train, and support hoteliers using our platform, providing technical assistance via calls and emails in Turkish and English. Responsibilities include teaching clients platform usage, handling feedback, and escalating technical issues. This remote, full-time position offers a competitive salary, commissions, and benefits. The ideal candidate possesses strong communication skills, at least one year of customer service experience in IT or a call center, and comfort with CRM and helpdesk systems. Experience in hospitality or technology for hoteliers is a plus.

Requirements

• Strong communication skills, both written and verbal Turkish and English
• Available to work Monday-Friday, 9 AM-6 PM (GMT+3)
• At least 1 year of experience within the customer service of IT-company or call center
• Customer-centric approach, developed EQ, high level of stress resistance
• Comfortable with CRM and computer software
• Comfortable with ticket and helpdesk systems (Zendesk, Omnidesk, or Jira)

Responsibilities

• Teach clients how to use the Exely platform
• Provide strong support by processing clients’ requests via calls and emails (e.g., clarifying the meanings of reports, and guiding product use) proficiently in Turkish and English
• Handle client feedback and transfer technical requests to the second support line
• Ensure that our products are functioning correctly on the client side. If mistakes are found, create and send a list of recommendations to the client for proper operation

Preferred Qualifications

Experience within the hospitality or technology industry for hoteliers

Benefits

• Competitive salary based on your experience
• Commissions based on KPI
• It's a remote full-time job with working hours 09 AM-6 PM (timezone where you are located)
• Laptop, headset, and mobile phone for work
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings
• The start-up environment is fast-paced and constantly growing, with full support from our established international team
• The company covers business trips around Turkey
• Medical insurance and Meal card after the probation period
• English Speaking Club with colleagues from around the world
• Online&Offline camps, workshops, and gatherings
• Network with colleagues from all over the world (Random Coffee Program)