Customer Support Specialist

Summary

Join Deel IT, a company equipping global talent with tools to excel, as a Customer Support expert. You will provide exceptional support to customers via chat, email, and phone, exceeding expectations. Leveraging your expertise in the Deel IT platform, you will diagnose and troubleshoot issues, implement creative solutions, and contribute to process improvements. This contractor role requires 2+ years of customer support experience in a startup or similar organization, strong B2B SaaS product knowledge, and excellent communication skills. The position offers flexible remote work, provided computer equipment, stock grant opportunities (depending on role, status, and location), and additional perks based on employment status and country.

Requirements

• 2+ years experience in Customer Support within in a start-up or organisation
• Proven experience in Customer support, really understanding and supporting the business from within
• Experience in managing a complex B2B SaaS product and quickly ramping up to becoming a product expert
• A creative approach to problem-solving with the tools at your disposal
• Excellent written and spoken English

Responsibilities

• Providing excellent support to our customers across chat, emails, and phone with the highest level of quality to exceed our customer's expectations
• Developing expert knowledge of the Deel IT platform
• Communicating best practices ensuring our customers’ needs are met using the Hofy platform to improve their experience
• Diagnosing and troubleshooting product issues/bugs and apply creative solutions for resolution/workarounds independently
• Providing input on processes to drive efficiencies (automation, content etc.)
• Advocating for our customers internally, surfacing valuable insights to internal teams

Preferred Qualifications

Fluency in French or German

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available