Customer Support Specialist

Summary

Join Experian's Customer Care team as a Customer Care Specialist in Van Buren, AR! This remote role offers a $15/hour salary plus a performance bonus. You'll provide top-notch customer service and technical support, assisting customers with credit-related inquiries and resolving issues. Responsibilities include handling inbound calls, educating consumers on credit bureau processes, and escalating complex issues. Requirements include at least one year of customer service experience, a high school diploma or GED, and the ability to work remotely within a specific radius of Van Buren, AR. Excellent benefits are offered, including full medical, dental, and vision insurance, a matching 401k, and flexible time off.

Requirements

• Ability to work remotely, but you must be a US resident living within 45-60 minutes of the Van Buren, AR area
• This role pays $15/hour and at least one year of customer service experience
• High School Diploma or GED
• You are comfortable using a computer to perform operations
• Can pass a criminal background check, employment verification, education verification, credit check and drug screen
• You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload)
• Training will be remote so you will be on camera using your computer webcam
• You have experience interpreting and responding to customer requests and can put yourself in the mind of the customer

Responsibilities

• Take In-Bound calls to assist with credit-related memberships, services, and product offerings; and advocate for solutions that will help consumers improve their creditworthiness
• Help consumers understand credit bureau processes and educate them on appropriate steps to request corrections
• Receive customer requests for assistance; identify support needed, and either help or forward requests to the appropriate functional area
• Handle escalated customer issues

Benefits

• This role is eligible for a $1,500 performance bonus which is paid out after completing 90 and 180 days of employment
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays