Customer Support Specialist

Summary

Join Tether, a leader in the stablecoin market, as a Customer Support Specialist in Mexico. This fully remote role requires handling inquiries from corporate and professional traders, continuously upgrading skills, and demonstrating excellent customer service. You will contribute to a positive support culture and collaborate across teams. The ideal candidate possesses experience in finance, mathematics, or statistics, understands trading markets, and has strong analytical and communication skills. A passion for cryptocurrency and blockchain, attention to detail, and a security focus are essential.

Requirements

• Be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Tether’s practice
• Experience and a deep interest in working with Finance, Mathematics or Statistics
• Good understanding of trading and derivatives markets
• Strong analytical ability
• Experience in customer relations, ability to handle requests and inquiries is essential
• Excellent communication skills in English
• Passionate about cryptocurrency and blockchain world
• Detail-oriented
• Security and privacy focus
• Familiar with Office Suites (especially Excel)

Responsibilities

• Effectively handle inquiries and requests from corporate and professional traders
• Continuously upgrade skill sets
• Lead by example to demonstrate full ownership of outstanding customer service
• Contribute to the positive customer support culture through active participation and support of the Tether vision, initiatives, and objectives
• Cross-team interactions